Effective Date: 01/02/2024
The Home Rehab Physio (“we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with applicable privacy laws and regulations.
1. Information We Collect:
We may collect personal information that is necessary for the provision of physiotherapy services. This may include, but is not limited to:
- Contact information (name, address, phone number, email address), both for the patient and their next of kin.
- Medical history and health information
- Insurance and billing information
- Other relevant details necessary for your treatment
If you provide us with personal information concerning other people, please ensure that they have seen this Privacy Policy and fully understand it, before you provide this information to us.
Patient records will be stored for 8 (eight) years following their last appointment, in accordance with relevant legal obligations and the Charted Society of Physiotherapy’s record keeping guidance.
2. How We Collect Information:
We may collect information through various means, including:
- Directly from you during in-person, phone and digital consultations, assessments, or through forms
- From healthcare providers with your consent
- From insurance providers with your consent
- Through our secure online record service, including the pre-assessment questionnaire, if applicable
3. How We Use Your Information:
We use your personal information for the following purposes:
- Providing physiotherapy services and treatment plans
- Processing billing
- Communicating with other healthcare providers involved in your care (with your consent)
- Sending appointment reminders
- Meeting legal and regulatory requirements
4. Disclosure of Information:
We may disclose your personal information in the following circumstances:
- With your consent
- To other healthcare providers involved in your care
- For billing and insurance purposes
- When required by law or court order
5. Security Measures:
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. This includes physical, electronic, and procedural safeguards.
6. Your Rights:
You have the right to:
- Access your personal information
- Request corrections to your personal information
- Withdraw your consent for the use or disclosure of your personal information (note, our obligation in regard to the storage of patient records still apply – see point 1. Information we collect)
- Lodge a complaint with the appropriate regulatory authority
7. Changes to this Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted on our website with the effective date.
8. Contact Us:
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us.
By engaging with our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal information as described herein.